Frequently Asked Questions

What is your minimum wholesale order?

Our minimum wholesale order is $150, making it easy for retailers and emerging brands to test products without a large upfront investment.  With several bulk options this is the easiest way to get started, white label packaged offerings start at 50 units, once your wholesale account is created we can give you pricing for those options. 

How quickly do orders ship?

Most wholesale orders ship within 1-4 business days.

Larger white-label or custom orders may require additional production time. If your order requires a longer lead time, we'll communicate that with you upfront. Large white label orders above 1000 units may take a few weeks. 

How do I place an order?

Ordering is simple through our secure online wholesale portal. Browse products, add items to your cart, and complete checkout using our secure payment system.

If you need assistance, our team is always happy to help.

How are shipping costs calculated?

Shipping rates are calculated in real time during checkout based on your order size, destination, and selected shipping method.

Which shipping carriers do you use?

We ship through trusted carriers including:

  • UPS
  • USPS
  • FedEx
  • LTL for larger orders that are pallet and over.

Carrier options may vary depending on package size and destination.

What is the shelf life of your products?

Our products typically ship with 18+ months of shelf life, giving retailers plenty of time for merchandising and inventory management.

Do you offer volume discounts?

Yes. We offer tiered pricing based on order volume. Contact us for details on wholesale pricing and discount opportunities.

What is your White Label Program?

Our White Label Program allows you to launch your own branded pet treat line using our proven products and recipes.

Whether you're a pet retailer, groomer, trainer, subscription box company, or entrepreneur, we make it easy to create a premium product line under your own brand without large manufacturing minimums.

How are lot numbers and best-by dates handled on White Label products?

All products are fully traceable and include lot number and best-by date information.

For White Label orders, this information is typically applied using a sticker on the package. If you prefer to include this information directly on your own label, we can provide the lot number and best-by date on the case label and via email.

What are bulk treats?
Our bulk treats are designed for retailers who want to offer an interactive in-store treat bar experience. Customers can mix and match treats to create a customized assortment for their dogs.  Bulk is offered in 5 & 10 lb packages making it easy for you to package in store or fill your treat bar.
What is an in-store treat bar?

A treat bar is a merchandising program that allows customers to select individual treats from a display of bulk products.

Treat bars create an engaging shopping experience, encourage impulse purchases, and provide a unique offering that customers can't easily find online.

Why should I add a treat bar to my store?

Retailers love treat bars because they:

  • Increase customer engagement
  • Encourage repeat visits
  • Create higher-margin sales opportunities
  • Increase average transaction value
  • Allow for seasonal and promotional offerings
  • Differentiate independent retailers from big-box competitors

Many retailers find that their treat bar becomes one of the most popular destinations in their store, in fact it is the #1 Revenue category in our Flagship Store. 

Do I need a large space to offer a treat bar?

Not at all. Many retailers start with just a few containers or display bins and expand as demand grows.

We're happy to help you select the right assortment based on your store size and customer base.

How much product do I need to get started?

Most retailers can launch a successful treat bar with just a few treat varieties and a modest initial investment. Check out our "Treat Talk" section for articles on setting up your own Treat bar. 

Our low minimum order requirements make it easy to start small, test customer preferences, and grow over time.

Can I mix products to meet the minimum order?

Yes. Retailers can mix products across our bulk, packaged, and white-label offerings to meet minimum order requirements.

Do you advise retailers on how to set up their treat bars?
Absolutely.

With more than 20 years of experience in the pet industry, we've helped hundreds of brands and retailers grow their businesses. We're happy to provide guidance on:

  • Product assortment
  • Merchandising ideas
  • Seasonal offerings
  • Pricing strategies
  • Inventory planning
  • Retail best practices
  • Packaging options

Our goal is to help you create a profitable treat destination that keeps customers coming back.

Why choose The Pet Gourmet?

For more than 20 years, we've helped pet businesses launch products, develop recipes, and grow successful brands.

We started The Pet Gourmet to make premium pet treats more accessible for independent retailers and emerging brands by offering:

✓ Low minimum orders

✓ White Label opportunities

✓ Bulk Treat Bar Programs

✓ Premium, proven products

✓ Personalized support

✓ Fast shipping

We're more than a supplier—we're a partner dedicated to helping pet businesses grow.